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Saturday, March 26, 2011
Proactive Customer Service

A Dallas firm may soon replace traditional corporate call center operators with social media agents who handle Facebook, Twitter and more.  By using high-tech web-scanning tools to monitor bloggers, YouTubers and Facebookers, Working Solutions home-based customer engagement agents have the opportunity via text, chat or Tweet, to handle angry callers or bloggers who want to vent. In business since 1996, Working Solutions’ makes your grandmother’s call center a thing of the past!  This Dallas-based corporation provides more than 70,000 home-based customer service agents, trained to be proactive problem-solvers, to corporate clients who want to improve customer contact and reduce their costs. With agents monitoring up to 180 million unique websites and blogs looking for pertinent corporate names or terms, this service is a win-win for clients who also get a guarantee they will achieve an 8-14% increase in ROI while meeting or improving current service levels – or Working Solutions will make up the difference! On an upcoming Small Business Hour Show.



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