Friday, July 28, 2006
The Miscommunication Tool

I don't know about you, but I'm spending more and more time with email every year. It used to be that email was used for sending quick messages. Now people are carrying on entire relationships (personal and business) using email. It's not unusual for a client to request to be communicated with exclusively by email. When this happens, how do we truly understand their motives? How can we urge them to take action? What can we do to ensure we are being understood and how can we make sure we in fact do understand what the client is communicating? I would venture to say that email is as much a tool of Miscommunication as it is communication itself!While some authors and trainers talk about email strategies and tactics, one of the best resources on using email more effectively is the book Email Power by Steven Griffith. I interviewed Steven on our show this week and you can listen to it by clicking below:
Email Power Interview Segment 1


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